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At Matthews,
we understand that you want reliable, quality marking and limited downtime.
To help ensure this, we offer both
on-site technical service and 24 hour technical phone support. Whether you need to repair, adjust or maintain
a printer, we are here to help. Our specialists have over 100 combined years of service experience.
In the United States and Canada, we have Service Engineers stationed for regular service in many areas across the region.
For on-site service in Europe, please first contact Matthews SWEDOT (our manufacturing and sales office in Sweden) as shown on our contact page.
For support in Mexico, South America, Africa, Middle East, Asia, or Australia, please first check our extensive list of distributors. Our North American Service Engineers also provide service in distant locations around the world as needed.
You can contact qualified Matthews support personnel as shown below:
| On-Site Service: |
Please either contact Phone Support
(see below) or download and email our Service
Call Request Form (Microsoft Excel format, right-click the link
and select "Save Target As"). Either way, the closest Service
Engineer will contact you within 24 hours of when we notify them
of your request (pending a credit check). For the latest service
rates, please call (412) 665-2500 and ask for Product Services. |
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| Phone Support: |
Between
8am and 5pm Eastern Time, call
(412) 665-2500 and ask for Product Services.
After
hours, call (412) 365-TECH. Note: this number is answered by an answering service which will contact one of our service personnel.
Fax: (412) 365-2055
Tech Support Online Form |
Service Contracts
Matthews is taking service to a higher level with service contracts
made to fit your unique business needs. As part of these comprehensive
programs, you will receive specially discounted rates for
service visits, on-site training for new employees as well as
refresher training for existing employees, and much more. Learn
more 
I-Mark C84 Service & Support Program
Matthews is taking service to a higher level with the recently launched C84 Service & Support Program. Now, customers have the option of joining several service plans that ensure less downtime and increase the longevity of their C84 continuous ink-jet printing. Learn more
Warranty On New Equipment
Matthews Marking Products warrants its products to the original purchaser for one year from date of shipment Learn
more
Warranty On Repairs
Matthews' Service Repair Warranty covers
all on-site repairs and repairs performed at our Repair Depot. Learn
more
Return Authorization
To ship product to our factory for repair, you must first obtain a Return Authorization Number. You can obtain an RA number either by visiting Matthews Return Authorizations on the web or by calling (412) 665-2500.
dOWNLOAD MSDS Sheets for Matthews Inks
Customer and Distributor Resource Websites
Customers may also log in to access instruction manuals and other technical information. To obtain a password, please call (412) 665-2500 and ask for Product Services.
Registered Matthews Distributors can log in with an ID and password to access literature, technical bulletins, ink data sheets, and much more.
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Jet-A-Mark® Drop-on-Demand™
InkJet Printing Systems |
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Continuous Ink-Jet Systems: I-Mark™ C84 |
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I-Mark™ InkJet Controller |
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IP7000, IP9000, LC2 |
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Offset Printers, Direct Printers, Reciprocating
Coders |
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ProPoint Stylus Marking, Roll Marking,
Impact Presses |
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Airgrit |
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InkJet & Contact Inks |
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